Cookie Policy | MyVirtualNest

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the site to remember information about your visit — such as your preferred settings or login state — so you do not have to re-enter information each time you return.

Cookies cannot execute code or deliver viruses, and they do not access other data on your device beyond what was stored by the issuing site.

2. How We Use Cookies

VirtualNest uses cookies to:

Keep you authenticated: your login session is maintained using a secure session cookie, so you stay signed in as you navigate the platform
Remember your preferences: settings such as theme mode, billing toggle selections, and interface preferences are stored locally
Measure platform performance: analytics cookies help us understand which features are used, where errors occur, and how users navigate the platform
Improve user experience: usage patterns help us prioritise improvements and fix usability issues
Prevent fraud and abuse: security tokens help verify your identity and protect your account

3. Types of Cookies We Use

Category	Purpose	Duration	Required?
Essential	Session management, login authentication, CSRF protection	Session / 30 days	Yes — platform cannot function without these
Preference	Saves UI preferences such as billing toggle state, theme mode	Up to 1 year	No — optional but improves experience
Analytics	Usage data, feature adoption, error monitoring (anonymised)	Up to 2 years	No — can be disabled
Security	Anti-fraud tokens, rate-limiting identifiers	Session	Yes — required for account safety

Essential Cookies

These cookies are strictly necessary for the platform to function. They handle tasks such as keeping you logged in and ensuring form submissions are secure. You cannot opt out of these cookies and continue using the platform.

Analytics Cookies

We use anonymised analytics to understand how users interact with VirtualNest. This data helps us identify slow pages, unused features, and areas for improvement. No personally identifiable information is stored in analytics cookies.

You may opt out of analytics tracking without affecting your access to any features.

4. Third-Party Cookies

Some features of VirtualNest use third-party services that may set their own cookies:

Stripe

Stripe may set cookies during the payment flow to detect fraud, verify cardholder identity, and maintain checkout session state. These cookies are governed by Stripe's Cookie Policy.

Analytics providers

If we use a third-party analytics tool, it may set a cookie to distinguish unique visitors. All data collected is anonymised and aggregated. We do not share this data with advertisers.

We do not use advertising networks, retargeting pixels, or social media tracking cookies.

5. Managing Cookies

You have several options to control or delete cookies:

Browser settings

Most browsers allow you to view, manage, and delete cookies through their settings menu. Below are links to cookie management instructions for common browsers:

Platform preferences

Where optional cookies are used, you can adjust your preferences within your VirtualNest account settings. Disabling optional cookies will not affect your ability to use the platform's core features.

Note: Blocking essential cookies will prevent you from logging in and using the platform. We recommend keeping essential cookies enabled.

6. Contact Us

If you have questions about this Cookie Policy, please contact us:

VirtualNest / My Virtual Nest

Email: hello@myvirtualnest.com

For full privacy details, see our Privacy Policy.