Privacy Policy

1. Data We Collect

When you create an account or use VirtualNest, we collect the following categories of data:

Account & Identity Data

• Full name and email address
• Password (stored as a hashed value — never in plain text)
• Account preferences and settings

Usage Data

• Credit balance, credit usage history, and action logs
• Tool usage activity (e.g. email extractions run, articles generated)
• Session data, IP address, browser type, and device information
• Timestamps of logins and key platform actions

Payment Data

Payment processing is handled entirely by our third-party payment provider (Stripe). We do not store your full card number, CVV, or banking details on our servers. We only receive confirmation of successful or failed transactions and a masked payment reference.

Communications Data

• Messages sent to us via contact or support forms
• Email correspondence with our team

2. How We Use Your Data

We use your data only for purposes directly related to providing and improving the VirtualNest platform:

• Service delivery: to create your account, process your credits, and operate the tools you use
• Billing: to manage subscriptions, verify payments, and issue receipts
• Platform improvement: to analyse usage patterns and improve feature performance
• Communication: to send account confirmations, security notifications, and (where opted in) product updates
• Fraud prevention & security: to detect unusual activity and protect your account
• Legal compliance: where required by applicable law

We do not sell your personal data to any third party.

3. Third-Party Services

To deliver VirtualNest's features, we work with the following trusted third-party providers. Each is bound by their own privacy standards:

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services.

• Account data is held for the duration of your account and for up to 90 days after deletion
• Payment records are retained for 7 years to meet legal and accounting obligations
• Usage and activity logs are retained for up to 12 months
• Anonymised or aggregated analytics data may be kept indefinitely

You may request deletion of your data at any time (see Your Rights below).

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you
• Correction: request that inaccurate data be corrected
• Deletion: request that your account and associated data be deleted
• Portability: request an export of your data in a machine-readable format
• Restriction: request that we limit how we process your data
• Objection: object to processing based on legitimate interests

To exercise any of these rights, email us at hello@myvirtualnest.com. We will respond within 30 days.

6. Security

We take the security of your data seriously. Our measures include:

• HTTPS encryption across all pages and API endpoints
• Passwords stored using strong one-way hashing (bcrypt)
• Access controls limiting data access to authorised personnel only
• Regular security reviews of our codebase and infrastructure
• No plain-text storage of sensitive credentials

No system is 100% secure. In the event of a data breach affecting your rights, we will notify you and relevant authorities as required by applicable law.

7. Cookies

We use cookies to keep you logged in, measure performance, and understand how the platform is used. For full details, see our Cookie Policy.

You can manage your cookie preferences at any time through your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: